Cancellation Policy
Flexible options designed for the modern traveler. We understand that plans change, and we aim to make the process as seamless as your journey.
Refund Tiers
| Notice Period | Refund Amount | Processing |
|---|---|---|
| More than 48 Hours | 100% Refund | Instant Credit |
| 24 – 48 Hours | 50% Refund | 3-5 Business Days |
| Less than 24 Hours | No Refund | — |
No-Show Policy
Our chauffeurs will wait for a maximum of 45 minutes at airports and 15 minutes at other locations. Failure to arrive within this window without communication will be classified as a no-show and is non-refundable.
Rescheduling
Bookings can be rescheduled once with at least 24 hours' notice at no additional charge, subject to vehicle availability. Subsequent changes may incur a nominal administration fee.
Need Assistance?
Our dedicated concierge team is available 24/7 to handle urgent cancellations or modification requests.
Contact Support arrow_forwardImportant Notes
- check_circle All refund requests must be submitted via our official mobile app or website portal.
- check_circle Transaction fees incurred during payment are non-refundable by third-party processors.
- check_circle Peak season bookings (Lunar New Year, National Day) may have specialized terms.
"The journey is as important as the destination. We ensure every aspect, including your peace of mind, is handled with care."
